Frequently Asked Questions
We know you have questions, so we’ve put together a list of frequently asked questions to help guide along. If you still need more help, don’t hesitate to speak to one of our customer service representatives on chat, phone or email.
ORDERING AND PAYMENTS:
Q. How do I become a member?
A. Becoming a member is free and easy. All you need to prove is that you are over the age of 19 and have a Canadian address. You become a member at checkout of your first order.
Q. How can I order?
A. Sign up for a free account and then place your order online. Alternatively, you can send us an email at email@example.com or talk to us on our live chat or call us at 1-833-HYBRID3. Our live chat is available from 11am – 1am Toronto time and we will be happy to help you fulfill your order.
Q. Who is eligible to order on this site?
A. Anyone who is 19 years of age with photo ID and a Canadian address.
Q. What is the minimum / maximum order amount on this site?
A. We have no minimum order. Our maximum order is 1000 dollars. If you desire a larger quantity than 1000 dollars, you may want to consider placing multiple orders. Multiple orders are always allowed.
Q. What payment methods do you offer?
A. At this time we ONLY accept Interac email transfer payments. It is currently the safest and most reliable method. For instructions on how to send a secure Interac payment please watch the video tutorial found here:
SHIPPING AND TRACKING WITH CANADA POST:
Q. How do you package my shipment?
A. We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbors would know it is anything other then a regular package from the post office.
Q. How long will I have to wait for the medical marijuana to arrive?
A. It all depends on your location in Canada. We send all items via Xpresspost. Under normal circumstances this takes two to three business days. If you live in a poorly connected rural location, occasionally it may take a day longer.
Q. What happens if I don’t receive my package?
A. If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package.We do not offer postage refunds if your order arrives late due to any postal issues.
Q. Canada Post says “successfully delivered” but I have not received my order.
A. Here are 2 likely scenarios:
a) the postal worker put it in the wrong mailbox, or
b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge.
From Canada Post:
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:
with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
their Community Mail Box for the item or parcel compartment key;
around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”
Q. My package is going to the wrong destination.
A. If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.
Q. My tracking number does not work. Help me.
A. We will email you your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.
Please wait till the end of day and your tracking number should appear correctly. If it does not, please email firstname.lastname@example.org or feel free to contact our live chat anytime which is available from 11am – 1am Toronto time or call us toll free at 1-833-HYBRID3 and we will be happy to look into it for you.
MEDICINAL MARIJUANA BENEFITS
Medicinal Marijuana can help with a wide range of ailments, including:
Spinal Cord Injury-Disease
Postraumatic Stress Disorder
Back & Neck Problems
Irritable Bowl Syndrome
ABOUT OUR PRODUCTS:
Q. What is the difference between indica and sativa.
A. Sativa and Indica are the two major types of cannabis plants which can mix together to create hybrid strains. Each strain has its own range of effects on the body and mind.
Gives uplifting feeling and energy
Stimulates and energize
Helps relieve body pain
Helps aid headaches and migraines
Helps aid insomnia
Relieves stress or anxiety
Q. What is shatter?
A. Shatter is a type of concentrate that is believed to be the purest and most potent type of marijuana product. Shatter is created through an extraction process that eliminates fats and lipids. It’s typically transparent and easily breaks into fragments.
Q. How do I smoke shatter?
A. Shatter is consumed by a process called dabbing.
Q. How popular is shatter?
A. Currently about 60 percent of cannabis users have used or frequently use shatter. Mainly
because of its high THC content.
Q. What all do I need to start consuming shatter?
A. You will need four things. One a dab rig. Two a dabber . Three a hand torch. Four choose a type of Shatter.
A. We currently only supply the shatter itself. We do not supply the accessories.
Q. What are cannabis infused edibles?
A. Marijuana edibles are food items made with marijuana or infused with marijuana oils. Edibles may be an alternative to smoking or vaporizing marijuana. Edibles come in many forms, e.g. brownies, cookies, candies, including animal or fruit-shaped gummies, suckers and chocolates, and as beverages.
Q. What are the 10 safety commandments of marijuana edible safety?
1. Thou shalt go low and slow:
Start with a low dose of 10 milligrams of THC and wait two hours before consuming any more cannabis. Your digestive system processes pot slowly, especially if you’ve already eaten a substantial meal. Once inside your liver, THC is converted into another chemical called 11-hydroxy-THC, which is actually more potent, explaining the intensity of an edibles high
2. Thou shalt label homemade pot foods:
If you prefer to create your own cannabis-infused foods at home, be sure to always label items to prevent accidental ingestion by a roommate, neighbor, friend, babysitter, house-guest, family member, etc.
3. Thou shalt not mix with alcohol:
Combining edibles with alcohol should only be attempted by those who have mastered both substances. Smoking a jay while rocking a beer is a completely different vibe than scarfing a pot brownie when you’re already wasted. Keep in mind that a few glasses of Chardonnay will magnify the effects of pot chocolate significantly, causing nausea and dizziness, aka “the spins.”
4. Thou shalt eat a proper dinner:
Edibles are much more intense when consumed on an empty stomach. Be sure to eat a solid, nutritious meal before taking your THC dose.
5. Thou shalt not drive or operate heavy machinery:
Save the cannabis until you’re at home, ready to relax and rejuvenate.
6. Thou shalt keep away from children:
Store your edibles in a locking cabinet or box. At an appropriate age, educate any minors about the effects of edibles and make sure they understand these substances are for adult use only.
7. Thou shalt have unmedicated snacks on hand:
Don’t let yourself get too stoned from sheer hunger. If you’re eating pot chocolate, keep some regular chocolate on hand if you need to taste more deliciousness.
8. Thou shalt keep CBD capsules on hand:
CBD, another important cannabinoid with healing properties, is known for it’s confounding effect on THC. Meaning that CBD can lessen the paranoid, panicky feelings that come on after ingesting too much THC. Keep some CBD-rich cannabis on hand for smoking, as well as high-CBD capsules, as antidotes that will take the edge off and return balance to your high.
9. Thou shalt remain calm:
If you do happen to overindulge on pot-laden treats, remember that you will recover just fine. Retreat to a safe place where you can lay down, and most likely you will drift off to sleep for 10 or 12 hours. Upon waking, you will feel incredibly rested, if not a little groggy.
10. Thou shalt never prank!:
Never prank people by giving them infused foods without their knowledge, as such actions are criminally irresponsible. Ingesting pot food without expecting its effects is scary and dangerous.
Q. What is a marijuana vaping.
A. Marijuana vaping is a form of cannabis consumption that’s believed to be a healthier choice than smoking regular marijuana, particularly when it comes to lung health.
Q. How do I use a marijuana vaporizer?
A. The process is called vaping.
Q. What will I need to start vaping?
A. You will need two things. One is a vape pen . Two is a refillable cartridge for your vape pen with many different flavors to choose from Secret Garden Atomizer Refills.
Q. How long will my refillable cartridge for my vape pen last me?
A. This will depend on how much you use it. The average users cartridge lasts them about one month.
Q. How popular is vaping?
A. Currently about 70 percent of cannabis users have tried vaping or frequently vape.
Q. What are marijuana tinctures?
A.Cannabis tinctures are alcohol-based cannabis extracts – essentially, infused alcohol. In fact, tinctures were the main form of cannabis medicine until the United States enacted cannabis prohibition. Tinctures are a great entry point for both recreational and medical users looking to ease into smokeless consumption methods.
Q. How to Dose and Use Cannabis Tinctures?
A. Tincture dosages are easy to self-titrate, or measure. Start with 1mL of your finished tincture and put it under your tongue. If you’re happy with the effects, you’re done. Otherwise, try 2mL the next day and so on until you find the volume you’re happy with (ramp up slowly while testing your desired dosage so you can avoid getting uncomfortably high).
Q. What all do I need to start consuming tinctures?
A. Easy you just need to choose a flavor one of our many flavors.
Q. What is Marijuana budders?
A. Budder is a concentrated form of THC, the main psychoactive chemical in cannabis (marijuana). Budder is reported as being the purest cannabis product available, at anywhere between 82% and 99.6% THC/CBN/CBD, making it several times more potent than the buds of the cannabis plant that are usually consumed (5%–15%).
Q. How do I smoke budder?
A. Budder is consumed by a process called dabbing.
Q. What all do I need to start consuming budder?
A. You will need four things. One a dab rig. Two a dabber. Three a torch. Four choose a type of Budder.
A. We currently only supply the Budder itself. We do not supply the accessories.
Q. What is rosin?
A. Rosin refers to an extraction process that utilizes a combination of heat and pressure to nearly instantaneously squeeze resinous sap from your initial starting material. The term “rosin” originated as a method of making a product used to lubricate violin bows. With cannabis, this method is incredibly versatile in that it can either be used with flowers or to clean up hash and kief into a full-melt hash oil. The result is a translucent, sappy, and sometimes shatter-like product. If executed correctly, rosin can rival the flavor, potency, and yield of other solvent-based extraction products.
Q. How do I smoke rosin?
A. Rosin is consumed by a process called dabbing.
Q. What all do I need to start consuming rosin?
A. You will need four things. One a dab rig. Two a dabber. Three a torch. Four choose a type of Rosin.
A. We currently only supply the Rosin itself. We do not supply the accessories.